fb991 – Frequently Asked Questions

Fb991 FAQ – answered right here

Whether it's about betting, payments, bonuses, the app, or your account – check this page first. It covers fb991's most frequently asked questions with detailed answers.

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Frequently Asked Questions About fb991

Thousands of new users join fb991 every day, and both new and experienced players often have questions. Where do I find promotions? What happens to my bet if a match is cancelled? Where do I download the mobile app? These are among the most common queries our support team receives. That is why the fb991 FAQ page brings all the answers together in one place — so you can find what you need without having to contact support.

Every question is answered with real data, specific amounts, and step-by-step guidance — so you can find what you need without having to ask anyone. That said, if something's still unclear, fb991's live chat support is always ready to help.

Quick search: Type a keyword in the search box below to quickly find the question you're looking for.

To view all active promotional offers on fb991, log in and navigate from the menu to "Promotions" or "Promotions" section. There you'll find a full list of offers, each with a clear breakdown of the description, validity period, minimum deposit, and rollover conditions.

Update frequency: fb991 typically adds new promos on a weekly basis. During major tournaments or festive seasons — such as IPL, the World Cup, or Eid — special offers are released, and in some cases new deals go live every day. Staying active means you never miss out.

To receive notifications: Enable push notifications on the fb991 app to get instant alerts whenever a new offer drops. If you have email subscriptions turned on, you will also receive a weekly offers digest. Note that logging in is required to view all available offers — some promotions are not visible without signing in.

If a match is cancelled or suspended, fb991 handles bet settlement in accordance with its official policy. Outcomes may vary depending on the circumstances:

1. Cancellation before the match starts: The full bet amount is returned to your wallet, usually within 1–6 hours.

2. Cancellation or suspension after the match has started: For cricket — results may be valid once a specific number of overs are completed (typically at least 50% of the scheduled overs); otherwise the bet is void. For football — the result counts if a certain number of minutes have elapsed (generally 75+ minutes); otherwise a refund is issued.

3. Cancellation during live betting: Bets may be settled based on the score or state of play at the time the match was suspended, or they may be refunded.

In most cases, no claim is needed — fb991 automatically refunds your wallet. If you haven't received the refund after 6 hours, contact Support.

Yes, fb991 has its own mobile app, available on both Android and iOS.

To download on Android: Go to the fb991 official website and look for "App Download" or on the App page Go ahead and download the Android APK file. Before installing, enable "Unknown Sources" or "Install Unknown Apps" in your phone's Settings → Security. Once the APK is installed, log in.

On iPhone/iPad: fb991 may not be directly available on the iOS App Store. In that case, open fb991.com in Safari, tap the "Share" button, then select "Add to Home Screen" — it works just like a native app.

App Features: Biometric login, push notifications, faster loading, and mobile-exclusive bonuses are all available.

Important: Only download the APK from fb991's official site. Downloading from any other source is not safe.

For every successful referral through fb991's referral program, you earn ৳200 to ৳500 in bonus rewards. The exact amount depends on the referred friend's first deposit.

Steps to claim the referral bonus:
1. Log in to fb991 and go to the "Referral" or "Refer a Friend" section in your profile.
2. Copy your personal referral link or code.
3. Send that link or code to your friend and ask them to register using it.
4. The bonus is activated once your friend registers and makes a minimum deposit of ৳500.
5. The bonus is usually credited to your wallet within 24 hours.

There is no cap on referrals — the more friends you bring in, the more bonuses you earn. However, if anyone attempts to claim bonuses by opening multiple accounts, both accounts may be suspended.

No. Under fb991's policy, Each person may register one account only.. This is one of the core rules in fb991's terms of use.

Why this rule exists: This policy exists to prevent bonus abuse and ensure a fair experience for every user. Multiple accounts are flagged when the same mobile number, national ID, or payment method is detected.

What happens if you violate this: If multiple accounts are found, fb991 will permanently close all of them. Any bonus balance held at that time will be forfeited, and winnings derived from bonus-funded bets may also be voided. Real money deposited in your name is generally refunded, though the verification process may take some time.

If multiple family members at the same address wish to open separate accounts, please notify Support in advance — it may be possible to arrange with the required proof.

Follow the steps below to claim free spins and your daily sign-in bonus on fb991:

Daily Sign-In Bonus: You earn a bonus every day you log in to fb991. After logging in, look for a "Today's Reward" or "Daily Reward" banner on the homepage or in the "Bonus" section — just click it to claim. The longer your login streak, the bigger the reward. For example, Day 1 gives ৳5, Day 7 gives ৳50, and by Day 30 you can earn up to ৳200.

Free Spins: Free spins are typically awarded as part of special offers – such as on your first deposit, after wagering a set amount on specific slots games, or by using a promo code. When you receive free spins, they'll appear in the "Bonus" section, where you can head to the designated slots game and start spinning. Winnings from free spins usually go to your bonus balance and can be withdrawn once the applicable rollover requirement is met.

The validity period of any bonus or free spins is stated in the offer's terms — once expired, they are forfeited.

Minimum and maximum bet amounts on fb991 vary depending on the game and market type. Here is a general overview:

Sports Betting: The minimum bet is typically ৳10 Starting from. Maximum bet on popular matches can reach ৳1,00,000. Limits may vary based on your account's VIP level and betting history.

Live Casino: Dragon Tiger and Baccarat: minimum ৳50, maximum ৳50,000. Premium tables may have a minimum of ৳500.

Slots Games: The minimum bet typically starts from ৳1, varying by game.

Lottery: A single ticket typically costs between ৳20 and ৳50.

If you want to start on a small budget, fb991 has you covered — you can join many events with a bet as low as ৳10. That said, before you start betting, Responsible Gaming It is worth reading the terms and setting a personal budget before you start.
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Still have questions?

Reach out to fb991's live chat support in Bengali. You'll typically get a response within 3 minutes.

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Learn More About fb991

Read the dedicated page for each topic and get the most out of your fb991 experience.

Registration Guide

Open a free account on fb991 in just 3 minutes. Get the full step-by-step registration guide and find out how to claim a 100% bonus on your first deposit. Register →

Mobile App

Download the fb991 app for Android and iOS. Enjoy biometric login, push notifications, and mobile-exclusive bonuses. App Page →

Betting Guide

Learn how cricket, football, and live betting work on fb991 — including how to read odds and apply winning strategies. Betting →

Platform Overview

Explore everything fb991 has to offer – from Live Casino to lottery, get a full breakdown of every game category. Platform →

Responsible Gaming

Keep betting fun — learn about deposit limits, self-exclusion, and responsible gambling tools. Responsible Gaming →

User Reviews

Read honest reviews from real fb991 users and see whether the platform is the right fit for you. Review →

Fb991 Support – Get Help with Any Question

If you can't find your answer in the FAQ, fb991's support team is always on hand. You can chat in Bengali and expect a response in as little as 3 minutes on average.

Live Chat Support

Ask your question directly via live chat on the fb991 website or app. Available 24/7, average response time 3 minutes.

Email Support

For detailed issue reports, email us: support@fb991.com — replies typically arrive within 2–4 hours.

Help Center

To read all of fb991's rules and policies, Terms & Conditions and Privacy Policy View page.

Responsible Gaming Support

For any betting-related issues, on the Responsible Gaming page Go to activate the safety tools or let support know.

Be ready for a fast response

Having the following information on hand when contacting Support will help get your issue resolved faster.

Your registered mobile number or username.
The exact date and time the issue occurred.
For payment issues, include your transaction ID.
For betting issues, include your bet reference number.
The device and browser you are using.
Take screenshots where possible — they help resolve issues faster.

Keep in mind: fb991 Support will never ask for your password or OTP. If anyone requests these, they are not from fb991 — stay alert.

Still have questions?

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